Canny

Canny is an AI-powered platform that centralizes, organizes, and manages user feedback to streamline product development and enhance customer engag...

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Canny

Introduction

Canny: The Ultimate AI-Powered Feedback Management Platform

If you’ve ever struggled to keep track of customer feedback, prioritize feature requests, or build a product roadmap that truly resonates with your users, Canny is here to save the day. This all-in-one feedback management platform is designed to streamline the entire process, making it easier than ever to listen to your customers and build products they’ll love.

What is Canny?

Canny is an AI-powered feedback management tool that centralizes and organizes user feedback from multiple sources. Whether it’s feature requests, bug reports, or general product ideas, Canny ensures nothing slips through the cracks. Its Autopilot AI automatically captures feedback from integrated tools like Intercom, Zendesk, Gong, G2, and Capterra, while deduplicating similar entries to keep your board clean and manageable.

But Canny isn’t just about collecting feedback—it’s about acting on it. From building roadmaps to announcing product updates, this platform empowers you to turn insights into action. It’s a complete solution for product managers, customer success teams, and anyone looking to build better products.

How to Use Canny

Getting started with Canny is a breeze. Here’s how it works:

  1. Sign up for an account at Canny’s registration page.
  2. Set up your feedback portal and integrate it with your preferred tools (e.g., Intercom, Zendesk, etc.).
  3. Let Canny’s Autopilot AI do the heavy lifting—it’ll automatically capture, deduplicate, and organize feedback for you.
  4. Start analyzing feedback, prioritizing feature requests, and building roadmaps that align with your users’ needs.

Canny’s Core Features

Here’s what makes Canny stand out:

  • Automatic Feedback Collection: Canny pulls feedback from customer chats, review sites, and more, so you never miss a beat.
  • Duplicate Detection: Say goodbye to cluttered boards—Canny merges similar feedback to keep things tidy.
  • Auto-Responses: Canny can automatically follow up with users to uncover deeper insights.
  • Thread Summarization: Quickly understand user needs with instant summaries of lengthy feedback threads.
  • Roadmapping: Build public or private roadmaps to keep your team and customers in the loop.
  • Priority Scoring: Canny scores feedback and feature requests based on importance, helping you focus on what matters most.
  • Changelog Updates: Announce product updates to increase feature awareness and keep users engaged.
  • Seamless Integrations: Canny works effortlessly with the tools you already use.
  • 5-Star Support: Their customer support team is top-notch, ensuring a smooth experience from start to finish.

Real-World Use Cases

Canny is incredibly versatile. Here are just a few ways it can help your business:

  1. Automatic Feedback Collection: Centralize feedback from multiple channels without manual effort.
  2. Feature Request Management: Prioritize and track feature requests to align with user needs.
  3. Roadmapping & Prioritization: Build a roadmap that reflects your users’ top priorities.
  4. Changelog Updates: Keep your community informed about new features and improvements.
  5. Customer Engagement: Build a stronger connection with your users by actively responding to their feedback.

For example, a SaaS company used Canny to streamline feedback from their Intercom and Zendesk integrations. Within weeks, they were able to prioritize their roadmap based on user input and announce updates via Canny’s changelog feature—resulting in a 20% increase in customer satisfaction.

FAQs

  • Can I integrate Canny with other tools?
    Yes! Canny integrates seamlessly with tools like Intercom, Zendesk, Gong, and more.
  • Is there a free trial?
    Absolutely. Visit the pricing page to learn more.
  • What sources can I extract feedback from?
    Canny supports feedback from customer chats, review sites, and other integrated platforms.
  • Is my data secure?
    Yes, Canny takes data security seriously and ensures your information is protected.

Get in Touch

Have questions or need support? Reach out to Canny’s friendly team at [email protected] or visit their contact page for more options.

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Canny isn’t just a tool—it’s a game-changer for anyone looking to build products that truly resonate with their users. Ready to give it a try? Sign up today and see the difference for yourself!